By Incident Ticket- Service Desk Mgr.
concept incident To Search/Query an Incident Ticket by the assigned Incident number.
Steps:
- Click the View Work Queues icon. Step 1
- Click the Search button. Step 2
- Enter the desired information into the Number: field. Enter "10035". Step 3
- Click the Start this Search tab. Step 4
- Click the IM10035 link. Step 5
End of Topic.
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